We are proud to accept private pay, Medicare, Medicaid, United Healthcare, CareSource, Molina, Paramount, Anthem, Aetna, Medical Mutual, Buckeye, Medicaid Pending, Humana, Cigna, Summa, and more. No matter what type of insurance you have, our insurance experts will take time to help you understand your plan’s benefits.

We employ a full-time Business Office Manager for all financial and billing concerns. Should you have any questions regarding these matters please make an appointment to see our Business Office Manager by contacting the front desk/receptionist.

The Admissions Coordinator will guide you through the required forms on admission and review the rules and regulations regarding Medicare, Medicaid, and various insurances.

At North Royalton Post Acute, we’re proud to offer restaurant-style dining with diets designed by our full-time, in-house Registered Dietitian. These meals are delicious and designed to support the nutritional needs of the patients throughout recovery.

We offer daily activities for a wide variety of interests. For your convenience, there is an activity calendar posted in your room. Please contact the Activities Director for additional information.

Should you wish to have your laundry washed by us, please notify the front office upon admission. If a family member/caregiver is going to take care of the laundry at home, please let the nursing station know your plans so our housekeeping staff knows to leave the clothing for family pick up. We request that the family provides a hamper for clothes and pick it up twice a week. 

All personal clothing is washed in an industrial washing machine at a temperature of 180 degrees. Make sure your loved ones’ clothing is appropriate for washing and drying in these hot temperatures. Avoid bringing clothing that requires cold or warm water, special care, or is subject to damage and fading. Please label the clothing with the resident’s name, NOT the room number or initials. Mark clearly and in large letters on the inside neckline or waistband. All clothing items must be marked, including socks, shoes, and other personal items.

Yes, we have an in-house beauty shop.

Our social services team assists both residents and their families during transitional periods. They also provide essential information, manage requests and concerns, and help in care and discharge planning for each resident. They can arrange professional services for Dental, Vision, Podiatry, Audiology, Power of Attorney, Dementia assessment, Psychosocial and Psychiatric Evaluation, and individual therapy.

Our team is highly trained and experienced in caring for high-acuity patients and infectious diseases like COVID-19. Our dedicated infection prevention nurse helps ensure we follow current infection prevention guidelines and best practices. This includes educating all staff about the appropriate use of personal protective equipment (PPE) such as N95 masks, surgical masks, gloves, and gowns and when to use COVID-19 protocols required by local department of public health and/or the CDC.

Our primary concern is that your loved one feels comfortable here and that their needs are being met. You should feel secure and at ease with our staff, particularly those providing direct care. If you have any concerns or praise for our staff, please feel free to contact our social services department. They will be able to address any apprehensions you may have regarding any particular staff members.